Hiflow - Gas Engineers, Plumbing, Heating, Joinery and Electrical

Hi-flow Customer Satisfaction Form

To enable us to assess & improve the service we provide, we would be grateful if you would complete this customer survey. Please fill in all the fields on the form.

Thank You

The Hi-Flow call centre team.

Customer Details
Name
Address
Telephone
Email
Job Details
Work was carried out on behalf of
Date work was carried out

Did you experience any difficulty contacting us to report your job/repair ?
When reporting your repair was the telephone representative	Polite
	Helpful
	Efficient
Were you given a suitable appointment time?
Was the appointment kept?
If the appointment was not kept, was contact made to explain the delay?
Was the repair completed or a temporary repair made during the first visit?
Was The engineer who attended	Tidy
	Polite
	Helpful
	Efficient
Were you kept upto date with the progress of your repair / spares ordered?
Did you have to make additional calls to chase up the job or spares?
Were you satisfied with the repair?
How do you rate the overall service we provided?

Comments
Would you like Hi-Flow to contact you?